Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you

Train Operating company –West Midlands

(Previously called London Midlands)

West Midlands Trains took over the franchise on 10 December 2017

London Northwestern Railway

West Midlands Railway. I

Compensation and Refund Details

West Midlands Trains will validate your claim against our train running information, and send you the appropriate compensation

you can choose to receive your compensation in the following ways:

  • cashable Rail Travel Voucher, these can exchanged for cash at any London Midland Staffed station or used as payment, or part payment, for any UK ticket.
  • payment directly to nominated bank account,
  • payment directly to nominated PayPal account,
  • cheque – we’ll post this to your home address
  • credit your online London Midland account
  • payment back to credit/debit card is currently not an option, and will not be available from 1 October as the card payment industry are having to adapt a solution for rail because the train company who pay the Delay Repay claim may not be the retailer of the ticket. Once the solution has been delivered and tested we will offer it to customers. In the meantime please make use of the other options available.

Compensation entitlement

Singles & returns

30-59 mins1 hour 59 mins2 hours or more

On-Line Forms & Links

On-line Form

No Print & Post Form on-line

If you need assistance claiming then please contact us

We are not affiliated with Any Train Operating Companies in any way, this information is supplied in good faith to enable you to be better informed on how, when and where to make a Delay Repay compensation claim