delayed_trainEach train company sets its own level of compensation above so check the company’s Passenger’s Charter via the links below.

Train Operators are obliged to offer compensation if you are delayed or your train is cancelled for more than 30 minutes.

Each operator has their own system for dealing with claims, each one is different so please select which operator you where travelling with when you where delayed.

Please Check the operating company’s Passenger’s Charter via the links below

Abellio Greater Anglia Arriva Trains Wales c2c
Chiltern Railways CrossCountry East Coast
East Midlands Trains First Capital Connect First Great Western
First Hull Trains First TransPennine Express Grand Central
London Midland London Overground Merseyrail
Northern Rail ScotRail Southeastern
Southern/Gatwick Express South West Trains/Island Line Virgin Trains