delayed_trainEach train company sets its own level of compensation above so check the company’s Passenger’s Charter via the links below.

Train Operators are obliged to offer compensation if you are delayed or your train is cancelled for more than 30 minutes.

Each operator has their own system for dealing with claims, each one is different so please select which operator you where travelling with when you where delayed.

Please Check the operating company’s Passenger’s Charter via the links below

Abellio Greater AngliaArriva Trains Walesc2c
Chiltern RailwaysCrossCountryEast Coast
East Midlands TrainsFirst Capital ConnectFirst Great Western
First Hull TrainsFirst TransPennine ExpressGrand Central
London MidlandLondon OvergroundMerseyrail
Northern RailScotRailSoutheastern
Southern/Gatwick ExpressSouth West Trains/Island LineVirgin Trains