Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you


Train Operating company – Thameslink and Great Northern

Govia Thameslink Railway (GTR) is the largest train operating company in the UK with more passengers, more trains and more staff than anyone else in the country.

Compensation and Refund Details

Delay Repay is the national scheme that train companies use to compensate you for delays and cancellations. You can claim if you’re delayed arriving at your destination by 30 minutes or more when you travel with us (except when delays are caused by planned engineering work).

On-Line Forms & Links

On-line Form

Apply By Post

Delay Information Page

Passenger’s Charter

Passenger’s Charter Link

If you need assistance claiming then please contact us

We are not affiliated with Any Train Operating Companies in any way, this information is supplied to enable you to be better informed on how, when and where to make a Delay Repay compensation claim