Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you


Train Operating company – Southern Railway 

Govia Thameslink Railway is the name of the company running  Gatwick Express, Great Northern, Southern and Thameslink.

Southern operate the standard delay Repay scheme  and offer a good on-line Delay Repay compensation page:

Southern Delay Repay

30-59 minute delay
50% refund on a single ticket or a 25% refund on a return ticket.

60-119 minute delay
100% refund on a single ticket or a 50% refund on a return ticket.

120 minute+ delay
100% refund on a single or return ticket.

Also if you cannot use your reserved seat for any reason you could be entitled to compensation.

On-line Forms & Links

Online Southern Delay Repay Form

Print and Post Form

Passenger Charter

If you need assistance claiming then please contact us


We are not affiliated with Southern railways in any way, this information is supplied to enable you to be better informed on how, when and where to make a Delay Repay claim