Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you

merseyrail train disruptions



Train Operating company – Merseyrail

If Mersey rail service fails the standards set out in our Passenger Charter, they, or Merseytravel will offer refunds or compensation as indicated an their website

If you cannot find the information you need please Contact Merseyrail or call the Customer Relations team on 0151 555 1111 Monday to Friday 7am – 7pm.

Compensation and Refund Details

To claim compensation, print off and fill in this form. Take it, with your ticket to any staffed Merseyrail station, or send the form and your ticket to the Freepost address shown on the form. You do not need to use a stamp.

On-Line Forms & Links

On-line Form

Print & Post Form on-line

Passenger’s Charter

Click here to download the PDF (Adobe Acrobat PDF download)

Click here to download the Welsh Passenger Charter (Adobe Acrobat PDF download)

If you need assistance claiming then please contact us

We are not affiliated with Any Train Operating Companies in any way, this information is supplied in good faith to enable you to be better informed on how, when and where to make a Delay Repay compensation claim