Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you





Train Operating company – Gatwick Express

Operating between London Victoria station and Gatwick Airport. On 26 July 2015, Gatwick Express and Southern joined Great Northern and Thameslink to operate under one company, Govia Thameslink Railway.

Compensation and Refund Details

For Delay Repay and refund applications:

Govia Thameslink Railway
Unit 16 Coalfield Way
LE65 1JT


On-Line Forms & Links

On-line Claim Form

No Print & Post Form on-line

Passenger’s Charter

Click here to link to the charter 

adobe pdf link

If you need assistance claiming then please contact us

Please Note: We are not affiliated with Any Train Operating Companies in any way, this information is supplied in good faith to enable you to be better informed on how, when and where to make a Delay Repay compensation claim


Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.