Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you


Train Operating company – Chiltern Railways

Operates trains between London, Birmingham, High Wycombe and Aylesbury.

Compensation and Refund Details

If you are delayed aboard a Chiltern Railways train you must make a claim
within 28 days of the date of travel. Our compensation policy is:

If your train is late

More than one hour
Complete refund or for the leg of the journey affected* Voucher. Or if
more than £30 a cheque if you prefer

30 minutes or more, but less than an hour
50% refund for the leg of the journey affected
Voucher. Or if more than £30a cheque if you prefer

Less than 30 minutes
No refund is due

*Vouchers may be exchanged, or used in part payment for
tickets on any rail journey on the National Rail network.
For Season Ticket Holders the amount refunded will be
calculated as 50% of the Anytime Single Fare for a delay
of between 30 minutes and an hour, or 100% of the price of
an Anytime Single Fare for a delay of more than an hour.

On-Line Forms & Links

Refund Form

Compensation Address (Not Freepost)
Customer Services
Chiltern Railways
Western House
14 Rickfords Hill
HP20 2RX

If you need assistance claiming then please contact us

We are not affiliated with Any Train Operating Companies in any way, this information is supplied to enable you to be better informed on how, when and where to make a Delay Repay compensation claim


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