Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you

Train Operating Company – Virgin Trains East Coast

Refund Policy

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Refund Form


If you need assistance claiming then please contact us

We are not affiliated with Any Train Operating Companies in any way, this information is supplied to enable you to be better informed on how, when and where to make a Delay Repay compensation claim