Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you
Train Operating Company – Transpennine Express
The compensation you should expect is:
•30 to 59 minutes delay: Compensation of 50% of your single ticket or 50% of the relevant portion of your return ticket (the part you were using on the delayed journey).
•60 to 119 minutes delay: Compensation of 100% of the cost of your single ticket or 100% of the cost of the relevant portion of your return ticket.
•More than 120 minutes delay: compensation of 100% of the cost of your single ticket or 100% cost of your return ticket (i.e. both portions, not just one way).
If you need assistance claiming then please contact us
We are not affiliated with Any Train Operating Companies in any way, this information is supplied to enable you to be better informed on how, when and where to make a Delay Repay compensation claim