Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you

 

tpexpress Delay Repay

Train Operating Company – Transpennine Express

Refund Policy

The compensation you should expect is:
•30 to 59 minutes delay: Compensation of 50% of your single ticket or 50% of the relevant portion of your return ticket (the part you were using on the delayed journey).
•60 to 119 minutes delay: Compensation of 100% of the cost of your single ticket or 100% of the cost of the relevant portion of your return ticket.
•More than 120 minutes delay: compensation of 100% of the cost of your single ticket or 100% cost of your return ticket (i.e. both portions, not just one way).

online form


If you need assistance claiming then please contact us

We are not affiliated with Any Train Operating Companies in any way, this information is supplied to enable you to be better informed on how, when and where to make a Delay Repay compensation claim

 

8 Comments

Christopher Inston · June 7, 2015 at 2:01 pm

Was planning to travel from Lancaster to Carnforth on 02 June on 2017 train from Lancaster to carnforth at 2017 but was cancelled and delayed hour and 15min till the next train 2129 From Lancaster.

    Kevin Upstill · June 9, 2015 at 4:05 pm

    Sorry to hear about your delay, please Use this Claim Formto claim your compensation.

Robert Klassen · December 14, 2015 at 10:10 am

Seriously? You can’t apply for refunds online? That’s a cynical way of reducing the number of late train payouts.

    Kevin Upstill · December 14, 2015 at 9:58 pm

    TPExpress are a little behind the times but it is possible to download this form and make a claim. You can also leave a comment here hope that helps

John · February 22, 2016 at 8:13 pm

On Sunday 21st February 2016, booked onto the 18:29 from Manchester Airport to Preston for a connection to Barrow booked via the TPE website, due to arrive in Barrow at 21:28, thanks to points failure outside Oxford Road station, Manchester didn’t drive into Preston until 20.50 with the next train to Barrow arriving at 21:50 – Finally arrived at 23:07 … Walked through the door at 23:30.

Have just checked the TransPennine Express website to see that in order to claim a refund, one has to print and complete a form … Is this a wind up? In this day of Digitally connected devices, you can not process refunds automatically?

Someone really is having a laugh, and not a funny one.

    Kevin Upstill · February 24, 2016 at 6:37 am

    Hello John
    Thank you for your comment, you have highlighted the concern for many and that is exactly why we are developing an application to try to make claiming for refunds and compensation as easy and as automated as possible. We are independent of all train operating companies, we do not issue the refunds, but we are hoping that soon you will be able to enter you details into the app and the rest will be automated.

Name* · December 10, 2017 at 5:49 pm

Bought return.tickets to Bristol airport from transpennine express to travel 9 & 13 December. Trip was from Barnstaple. Travelled to Exeter to find Bristol train cancelled and couldn’t get to airport in time for flight. So had to abandon holiday. How do I get a refund? Gary

    Kevin Upstill · December 12, 2017 at 8:21 am

    if you go to this web page there are options to contact TransPennine direct:
    https://www.tpexpress.co.uk/help/contact-us

    There is also a live chat there where you maybe able to get quick answers to your question. As for getting compensation because you missed the flight, that may be a bit tricky. If you brought your tickets with a credit card there maybe a level of insurance you could claim back on. Good luck

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