ticket-barriers

We have put together our Top 10 tips for getting Train Delay Compensation. It’s not great when your travel plans don’t go as expected, the best outcome maybe to claim compensation for your disruptions, we have put together a few tips to help you on your way.  Please let us know if you have any more handy hints

  1. Hang on to the ticket like your life depends on it, do not put the ticket into an automatic barrier because the chances are you will never see the ticket again. Most automatic barriers are so unreliable that there is usually a ticket inspector nearby so just ask them to let you through so you can hold onto your ticket.
  2. Take a photo of the ticket with your mobile phone as soon as you know that you have been delayed, this is your backup should you subsequently lose your ticket.
  3. Ask for a compensation form while you are still at the station as soon as the 30 minute delay has been reached, start filling it out there and then if you still have to wait.
  4. You have to get our compensation claim in within 28 days usually so you have a little bit of time to make a claim but don’t leave it to the last-minute.
  5. If you are using a live train app supplied by the train operator then it is a good idea to take a screenshot of the live data showing your delay.
  6. Take a copy of everything, just in case you’re claim gets lost in the system.
  7. If you have a season ticket then at some time you are going to be delayed so be prepared, either have a bunch of claim forms ready or have an account setup  on the operators website ready to make a claim.
  8. If possible find out why the train has been delayed form a member of staff, this is useful information to put in a claim form in case there is a dispute as to who is to blame for the claim.
  9. Get an app that helps you make a claim like our very own Train Delay Refund App
  10. Take a photo of the announcement board at the station showing your delay, you can always use this as backup to your claim.

Hopefully these tips will help you make a claim when your train has been delayed or

Categories: blogTrain Delays