Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you
Train Operating company – Southern Railway
Govia Thameslink Railway is the name of the company running Gatwick Express, Great Northern, Southern and Thameslink.
Southern operate the standard delay Repay scheme and offer a good on-line Delay Repay compensation page:
Southern Delay Repay
30-59 minute delay
50% refund on a single ticket or a 25% refund on a return ticket.
60-119 minute delay
100% refund on a single ticket or a 50% refund on a return ticket.
120 minute+ delay
100% refund on a single or return ticket.
Also if you cannot use your reserved seat for any reason you could be entitled to compensation.
On-line Forms & Links
If you need assistance claiming then please contact us
We are not affiliated with Southern railways in any way, this information is supplied to enable you to be better informed on how, when and where to make a Delay Repay claim