Train Operating Company – ScotRail
ScotRail franchise is operated by Abellio. Scotrail delay repay scheme is easy to use with either an online form or a print and post option. Remember you should always be able to get a claim form from any ScotRail Station.
Scott Rail Delay Repay Online Form
• Claims should be made within 28 days of the expiry of
You can make a claim by filling in the Delay Repay form online or through their ScotRail mobile app:
Or you can pick up a claim form from our staffed stations and return it to:
Freepost SCOTRAIL CUSTOMER RELATIONS
You will need to provide your ticket, or a copy of it, with your claim form.
Scotrail no longer operate the Caledonian Sleeper, you will need to go to the Sleeper website to make a claim
If you need assistance claiming then please contact us
Please Note: We are not affiliated with Any Train Operating Companies in any way, this information is supplied in good will to enable you to be better informed on how, when and where to make a Delay Repay compensation claim