Refund Policy

Delays of over 30 minutes

50% of the cost of a single ticket or 50% of the cost of the relevant portion of a return ticket

Delays of over 60 minutes

100% of the cost of a single ticket or 100% of the cost of the relevant portion of a return ticket

Refund Page Information

Refund Form

2 Comments

Mrs c henry · February 23, 2015 at 8:09 pm

I paid for a ticket and the return journey was disrupted for one and a half hours. I expect a full refund for that part of the journey.

    Kevin Upstill · March 4, 2015 at 5:48 pm

    Do certainly should get a refund try this link

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