Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you

Train Operating company – Grand Central Trains

If you are delayed while travelling on a Grand Central train the compensation you can expect is:

  • Delay of 1 to 2 hours, 50% of the cost of a single ticket or 50% of the relevant portion of a return ticket
  • Delay of 2 to 3 hours, 75% of the cost of a single ticket or 75% of the relevant portion of a return ticket
  • Delay over 3 hours, 100% of the cost of a single ticket or 100% of the relevant portion of a return ticket.

Compensation for delayed journeys is offered in the form of Rail Travel Vouchers or in money on request.

If unforeseen circumstances mean that we have had to introduce an emergency timetable, these compensation arrangements will be based upon that timetable.

Compensation and Refund Details

claim form – Print and Post

Their charter states that you claim a refund from any  ticket office if you show them your delayed ticket your ticket

On-Line Forms & Links

On-line Form

No Print & Post Form on-line

Passenger’s Charter

link to passenger charter

 


If you need assistance claiming then please contact us

We are not affiliated with Any Train Operating Companies in any way, this information is supplied to enable you to be better informed on how, when and where to make a Delay Repay compensation claim