Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you
Train Operating Company – GWR
First Great Western has changed it’s name to GWR
First Great Western Refund Information: If your journey is delayed by more than one hour, First Great Western will compensate the full value, in National Rail travel vouchers, of the part of the journey that was delayed, ie 50% of the cost of a return, and 100% of a single ticket.
If you are delayed for more than two hours, we will compensate the full cost of your ticket. If you hold a Weekly Season Ticket, we will base your compensation on the daily value of your ticket. Compensation will not be available for disruption resulting from events beyond the control of the rail industry, including trespass, vandalism, severe weather conditions and security alerts.
On-Line Forms & Links
If you need assistance claiming then please contact us
Please Note: We are not affiliated with Any Train Operating Companies in any way, this information is supplied in good will to enable you to be better informed on how, when and where to make a Delay Repay compensation claim.