Please Note – Our system is still in development so please contact the train operators directly to make a claim until we are ready, thank you
Train Operating Company – Cross Country
Cross Country Delay Repay – Refund Policy
Delays of over 30 minutes
50% of the cost of a single ticket or 50% of the cost of either portion of a return ticket
Delays of over 60 minutes
100% of the cost of a single ticket or 100% of the cost of either portion of a return ticket
Compensation will be paid in National Rail Travel Vouchers or, at your request, in money (for example by cheque or BACS). Rail Travel vouchers can be used as payment or part payment towards any National Rail ticket, including season tickets.
Also can take a picture of your ticket and e-mail it to Cross County trains along with your journey details, your name and address. Please note that your ticket must be cut diagonally before you take the picture. If your delay repay query relates to a season ticket that is still valid please do not cut the ticket.
If you need assistance claiming then please contact us
We are not affiliated with Any Train Operating Companies in any way, this information is supplied to enable you to be better informed on how, when and where to make a Delay Repay compensation claim