Train Operating company – Arriva Trains Wales

Arriva Trains Wales operates a mix of long distance, regional and local rural services in Wales, including the Valley Lines network of services around Cardiff, and also in the English border counties and to Manchester, Liverpool and Birmingham.

Arriva Trains Wales Delay Repay Details

Minimum delay time is 30 minutes at your destination

Their charter states that you claim a refund from any  ticket office if you show them your delayed ticket your ticket

On-Line Forms & Links

Online Claim Form

Print & Post PDF form

You can still make a claim even if you do not have a form

You will need to provide the following information with your claim:

  1. The date of your journey
  2. The time your train was due to depart
  3. The stations you were travelling from and to
  4. How long the delay was
  5. You will need to provide your ticket for the delayed journey. If you no longer have your ticket we may accept other proof of travel such as your booking confirmation.

and send to:

Customer Relations  
Arriva Trains Wales  
FREEPOST RLTR-HBCR-LLTH  
St Mary’s House  
47 Penarth Road  
Cardiff  
CF10 5DJ


Passenger’s Charter

Click here to download the PDF (Adobe Acrobat PDF download)

Click here to download the Welsh Passenger Charter (Adobe Acrobat PDF download)

Performance figures

Update every 4 weeks the performance figures show how well the TOC is running the service

Take a look at Arriva Trains Wales Performance figures


If you need assistance claiming then please contact us

Please Note:

We are not affiliated with any Train Operating Companies in any way, this information is supplied, in good faith to enable you to be better informed on how, when and where to make a Delay Repay compensation claim