Abellio Greater Anglia Logo [CMYK]

Train Operating company – Abellio Greater Anglia

Abellio Greater Anglia, originally Greater Anglia, is operating the Greater Anglia franchise. It services, from its Central London terminus at London Liverpool Street to Essex, Suffolk, Norfolk and parts of Hertfordshire and Cambridgeshire as well as many regional services throughout the East of England.

Compensation and Refund Details

Length of delayCompensation
30 to 59 minutes50% of the cost of your one-way ticket or 25% of the cost of your return ticket
60 to 119 minutes100% of the cost of your one-way ticket or 50% of the cost of your return ticket
120 minutes or longer100% of the cost of your ticket whether single or return

On-Line Forms & Links

On-line Form

Print & Post FormĀ 

Passenger’s Charter

link to the charter

TOCs Charters is the document that provides information and a code of conduct that the train operating company must follow in order to provide the level of service all passengers expect.




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Please Note:
We are not affiliated with Any Train Operating Companies in any way, this information is supplied to enable you to be better informed on how, when and where to make a Delay Repay compensation claim