Abellio Greater Anglia Logo [CMYK]

Train Operating company – Greater Anglia

This page outlines the Greater Anglia Delay Repay scheme that it has adopted and runs. Greater Anglia is operated by Abellio and is part of the the East Anglia franchise. It runs trains from its Central London terminus at London Liverpool Street to Essex, Suffolk, Norfolk and parts of Hertfordshire and Cambridgeshire, as well as many regional services throughout the East of England.
Greater Anglia have adopted the Delay Repay scheme which is seen as the industry standard method of compensation when your journey has been delayed

Greater Anglia Delay Repay Details

Length of delayCompensation
15 to 29 minutes25% of the cost of your single ticket or 12.5% of the cost of your return ticket
30 to 59 minutes50% of the cost of your one-way ticket or 25% of the cost of your return ticket
60 to 119 minutes100% of the cost of your one-way ticket or 50% of the cost of your return ticket
120 minutes or longer100% of the cost of your ticket whether single or return
Greater Anglia Delay Repay On-Line Forms & Links

On-line Form

Print & Post FormĀ 

The print form for Greater Anglia Delay Repay scheme is useful if you do not have the means to take a digital photo of your ticket

Passenger’s Charter

link to the charter

TOCs Charters is the document that provides information and a code of conduct that the train operating company must follow in order to provide the level of service all passengers expect.


If you need assistance claiming then please contact us

Please Note:
We are not affiliated with Any Train Operating Companies in any way, this information is supplied to enable you to be better informed on how, when and where to make a Delay Repay compensation claim